TERMS AND CONDITIONS

Any booking made with Easyhike is subject to the following car relocation terms and conditions:

Have you booked our package services?  Please find our Package Terms and Conditions here

KEY TRANSFER: Easyhike Limited have taken all due care required to keep the vehicle key safe and will provide either a LOCKABLE key transfer option at each end of the trailhead or a third party authorized by Easyhike Limited to hold the vehicle key until required by the customer.  If you don’t return this lock box as or when required your credit card will be charged $100 to cover replacement costs.

VEHICLE CONDITION AND BREAKDOWNS: The vehicle to be transferred must be road legal, mechanically sound and safe to drive. There is sufficient oil, water and fuel (and perhaps an arranged quantity of cash to be added as fuel on the way) provided for the vehicle transfer.  If the vehicle is older then 20 years old or doesn’t travel on the open road comfortably at 100k/h Easyhike reserve the right to charge a surcharge for the transfer.

Easyhike Limited takes no responsibility in the case of a vehicle breakdown and all reasonable costs incurred in keeping the vehicle safe (ie. On road assistance and/or towing the vehicle) are met by the customer. If there are particular insurance or roadside assistance companies the customer would like Easyhike Limited’s driver to contact if required, please leave these details in the car glovebox for the driver and note this with Easyhike Limited prior to the car transfer.

INSURANCE: The vehicle is insured with a minimum of third party insurance and in the unlikely event of accident, theft, or any other damage, Easyhike Limited take no responsibility unless damage is caused by a direct action of the Easyhike Limited driver.

If an accident happens through no fault of Easyhike Limited, the customer is liable to pay the insurance excess. Easyhike Limited take NO RESPONSIBILITY FOR WINDSCREEN DAMAGE which occurs through no fault of the Easyhike Limited driver.

– RENTAL CARS: Easyhike Limited will add an additional driver to your rental car hire contract for insurance purposes. If there is a fee associated with adding additional drivers to rental agreements, this is a cost to the customer.

If the customer has chosen the high excess insurance option with minimal insurance cover, the customer is liable for the additional excess amount during the transfer, if there is an accident through the fault of the Easyhike Limited driver, Easyhike Limited will be liable for the typical insurance excess of up to $500.

– CAMPERVANS: Easyhike Limited takes no responsibility for damage to appliances or articles stored in the campervan or mobile home. It is the customers responsibility to ensure these are all secured for transport. Easyhike Limited will take all due care to ensure there is no damage, but the transfer may involve travel along unsealed roads where damage may occur.

– PRIVATE VEHICLES: It is the customers responsibility to notify their insurance company regarding any additional drivers if this is required (usually this will not be required). All Easyhike Limited drivers are over 25 years of age with a full drivers licence and driver details will be provided by Easyhike Limited if required by the insurance company.

FUEL- Extra fuel money can be left in the vehicle if you wish Easyhike Limited to top up your vehicle fuel tank. The receipt will be left in the vehicle.  Easyhike advises this due to the distance your car will travel from one side of the Routeburn Track to the other.  If you do not leave fuel money in the location mentioned by Easyhike or somewhere else easy to find and our driver deems it necessary to all fuel to your vehicle to ensure you make it back to Te Anau with the fuel you have, there will be an administration fee of $20 chargeable on top of the fuel added to recover costs associated with this added service.

The vehicle relocation is confirmed once payment is made to Easyhike Limited.

CUSTOMER CONTACT DETAILS: Easyhike reserve the right to use the contact details provided by the customer to contact the customer as required regarding their Easyhike booking and also to gain feedback on our transfer service.  We will not disclose these details to any third parties.

CANCELLATION POLICY : If you think you may need to cancel your booking, please call us as soon as possible.  If the you are cancelling due to DOC closing the track, a 90% refund applies up until your start date.  Otherwise:

Cancel prior to 48 hours before your start date = 90% refund

Cancel 24 – 48 hours before your start date = 50% refund

Cancel within the last 24 hours = No refund (Please call us as soon as possible, depending on the situation we may flexible on this)

Please call Bobbie Mulgrew (0273707019) immediately to notify of cancellation.

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