EASYHIKE PACKAGE TERMS AND CONDITIONS

All Independent hiking packages are unguided unless specifically indicated otherwise.  While Easyhike will make every effort to provide correct information plus appropriate food and equipment as discussed, the customer remains responsible for their own health and safety at all times.

This includes (but is not limited to) –

  • Ensuring personal level of fitness is suitable to complete the track in the allocated time frame.
  • Wearing and carrying with sensible outdoors clothing and footwear which is suitable for the New Zealand mountain environment in all types of weather.
  • Staying on or near the signposted track, to avoid getting lost.

  • Checking the weather and track conditions with the Department of Conservation (DOC)
  • Taking enough food for weather delays and other contingency plans.
  • Making sensible decisions depending on the current situation to keep yourself and others safe.

TRAVEL INSURANCE

The customer MUST have comprehensive travel insurance which will cover loss of deposit, and change of plans due to weather and other situations outside our control.

CHANGE OF PLANS DUE TO COVID-19

If you are unable to travel due to COVID-19 and tell us prior to 6 weeks before your trip (when the balance of the payment is due), we will hold your payment in credit (100%) for 18 months.  If you would rather a refund, no problem!  We will refund your deposit, less $100 admin fee per person.

If you have to cancel due to COVID 19 travel restrictions between 6 weeks and 1 week prior to your start date, we will transfer your booking (hold credit) to another date within 18 month of the original date.

CHANGE OF PLANS DUE TO OTHER CIRCUMSTANCES

If the customer requires a change of date and enough notice has been given, Easyhike will do their best to transfer the booking to another date, however it will depend on the amount of notice given to Easyhike and availability of the DOC great walk huts.

Bookings can only be transferred to another date in the same Great Walk season as the original booking.

BOOKING CONFIRMATION 

It is important the customer/booking agent double checks booking details and locations including track direction, to ensure smooth integration with the rest of their travel plans.

Confirmed Premium Package bookings are still subject to availability in the Department of Conservation (DOC) Great Walk Huts. 

The DOC huts sell out quickly so advance bookings are recommended.  If the package is booked and confirmed prior to hut bookings opening, Easyhike will do their very best to secure the required hut bookings as soon as possible.

A package booking is confirmed once the 25% non-refundable deposit has been paid.

PAYMENT

Secure payment can be made by credit card or bank transfer to Easyhike Limited or via an alternative booking agent.  Credit card details will be retained via our 3rd party credit card agency until after the customer has completed the walk, to ensure complete service can be provided by Easyhike and all rental equipment is returned as required and good condition.

Final payment is due no less than 6 weeks prior to the customers walk date. Easyhike will notify the customer one week in advance that final payment is due and if unpaid may be automatically taken after this time unless otherwise discussed.

HIRE GEAR

Easyhike provide excellent quality hire gear.  It is important you check the gear for correct size and function as soon as you receive it – certainly before you start the walk. If the gear is damaged while it is in your care (usual wear and tear is acceptable) Easyhike reserve the right to contact you about this and charge your credit card to cover costs associated with replacing the equipment.

If the sleeping bag requires dry cleaning after use due (but not limited to) to the customer not using the sleeping bag liner or pillow case, this cost will be passed on to the customer.

HIKING FOOD

Every effort will be taken, to cater for your food requirements as mentioned when booking and on the food preferences form.  Easyhike take no responsibility for you not taking enough food on the track (plenty is provided, as well as contingency meals) or the quality of the food.  Most food provided is pre-packaged – please read the ingredients (as required) and instructions on the packaging.  Easyhike regard food safety seriously and have taken measures to provide appropriate, tasty and nutritious food for the trail.  Some food items may require cool storage before you walk.  If you have any questions about this, please ask.

CAR RELOCATION

If you are having your car relocated as part of your hiking package, please read the Car Relocation terms and conditions that can be found here.  It may be important you know the type of the road your car will travel during the relocation. Ie. The Routeburn road is unsealed.

CUSTOMER CONTACT DETAILS

Easyhike reserve the right to use the contact details provided by the customer to contact the customer as required regarding their Easyhike booking and also to gain feedback on their service. Easyhike reserves the right to share contact details with partners/other agencies for booking purposes only.

CANCELLATION POLICY

If you think you may need to cancel your booking, please let us know as soon as possible. The 25% deposit is non-refundable due to the amount of time and effort Easyhike contributes to each booking.

Time prior to walk > 6 weeks 6-2 weeks 14-3 days  < 48 hours
% refundable 75% 50% 25% 0%

Please call or email Easyhike  – 0800 327 944 (toll free within NZ) or info@easyhike.co.nz –  immediately to notify of cancellation.

By booking with Easyhike you agree to our Package Terms and Conditions and Car Relocation Terms and Conditions (as appropriate)

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